Returns & Exchanges
At Kolor, we want you to love your home as much as we do, which is why we offer a 30-day window for returns on most furniture and decor items. If a piece doesn't perfectly fit your space, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package with Care
Securely pack the items in their original packaging, ensuring all hardware, assembly tools, and protective materials are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing